Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
Forecasting, scheduling, attendance and performance, working from one plan instead of four spreadsheets.
Applications in this solution
Workforce Management Ready Workforce Attendance Ready Workforce KPI & Analytics Ready Supervisor Suite Coming SoonThe problem
Workforce decisions fail at the seams: the forecast lives in one file, the schedule in another, attendance in a third, and performance somewhere else entirely. This bundle keeps them connected, so planned time, worked time and results can finally be compared.
Outcomes
Forecasts and capacity requirements built from your historical volume.
Attendance reconciled against the schedule, with approved exceptions.
See where staffing gaps and performance results actually connect.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
Forecast demand, build schedules your supervisors can actually staff, and track adherence without spreadsheets.
Clock-in, absence and exception tracking that reconciles what was scheduled with what actually happened.
Consolidated agent and team performance built from your own metrics, weights and targets — not a fixed vendor model.
Live team visibility, agent state control and intervention tools built around how supervisors actually work a shift.
Use cases
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
Established platforms that need specific capabilities added without a migration project.
High interaction volume, strict service levels and a platform layer that has to stay governed.
Seasonal volume swings across digital channels, with satisfaction measured per campaign.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.