Contact Center Operations
The day-to-day operating layer: live visibility, supervision and the numbers a shift is actually managed by.
5 applications
View Solution
Modular enterprise software for contact centers
Enterprise Contact Center Software. One Product at a Time.
Build the technology stack your operation actually needs. Deploy independent enterprise applications, connect them to the systems you already use, and expand as your business grows.
Your stack, assembled
Available now
Independent applications, joined to your existing infrastructure through a connector and API layer.
Independent by design
API-first
Connector-driven
Multi-tenant SaaS
Secure by architecture
Bilingual EN / ES
Positioning
Independent. Modular. Connected.
Three commitments that decide how every application in the catalogue is designed, sold and deployed.
01
Independent
Every product operates on its own. No suite, no mandatory platform, no dependency on the rest of the catalogue.
02
Connected
Applications integrate with the infrastructure you already run through connectors, APIs and webhooks.
03
Scalable
Start with one application and expand your stack over time, at the pace the business decides.
The difference
Your Contact Center. Your Technology Stack.
Traditional platforms often require organisations to replace existing systems or purchase large bundles of functionality they may never use.
Our approach is different.
Buy only what you need
Start with one product and add capabilities when your operation is ready.
Connect what you already have
Integrate with your existing contact center, CRM, HR, PBX and business systems.
Grow without replacing everything
Expand your technology stack without rebuilding your entire infrastructure.
Product ecosystem
Explore the Product Ecosystem
Enterprise applications designed to solve specific operational challenges — independently or together.
18Applications
11Ready to deploy
6Categories
2Interface languages
Measure what happens inside your interactions and turn it into performance.
- Quality Monitoring
- Call Recording Manager
- Speech Analytics
- Workforce KPI & Analytics
Plan capacity, control adherence and give supervisors real operational visibility.
- Workforce Management
- Real-Time Wallboard
- Workforce Attendance
- Supervisor Suite
Serve customers across every channel with context, knowledge and consistency.
- Knowledge Base
- Contact Center CRM
- Customer Survey
- AI Agent Assistant
- Multi-Channel Inbox
Reach the right contact at the right moment, under the rules your operation requires.
- Campaign Manager
The connective tissue between our applications and the systems you already run.
- Contact Center API Gateway
- Visual Dialplan Designer
- PBX Provisioning
Enterprise applications for the teams that keep the rest of the business running.
- IT Helpdesk
Available now
Eleven Applications You Can Deploy Today
The rest of the catalogue is in development. The applications below are in production use and can be deployed on their own.
Quality Monitoring
Turn every interaction into an opportunity to improve.
Evaluate interactions with the criteria your operation actually uses, then turn scores into coaching that changes agent behaviour.
- Custom evaluation forms
- Agent coaching workflows
- Quality analytics
Workforce Management
The right people, on the right shift, at the right moment.
Forecast demand, build schedules your supervisors can actually staff, and track adherence without spreadsheets.
- Forecasting & capacity planning
- Shift scheduling
- Adherence tracking
Multi-Channel Inbox
Every channel, one queue, one conversation history.
A single agent workspace for email, web chat and messaging channels, with routing, assignment and a complete customer thread.
- Unified digital workspace
- Routing & assignment rules
- Full conversation history
IT Helpdesk
Support requests that get answered, tracked and closed.
A ticketing application for internal support teams: intake, categorisation, SLA tracking, assignment and resolution history.
- Ticket intake & categorisation
- SLA tracking
- Assignment & escalation
Solutions
Grouped by the Problem You Are Solving
These are navigational groupings, not packages. Every product inside them can still be purchased and deployed on its own.
Quality & Compliance
Evaluation, recording governance and analysis, joined into one defensible quality programme.
4 applications
View Solution
Workforce Optimization
Forecasting, scheduling, attendance and performance, working from one plan instead of four spreadsheets.
4 applications
View Solution
Customer Experience
Give agents the customer history, the approved answer and a way to close the loop after the interaction ends.
5 applications
View Solution
Omnichannel Engagement
Bring email, chat and messaging into a measured queue alongside the voice platform you already run.
4 applications
View Solution
Contact Center Infrastructure
Integration governance, visual call-flow design and standardised provisioning for the platform layer.
4 applications
View Solution
Connector architecture
Built to Connect.
Your infrastructure does not need to change just because you add a new application.
- Your platform stays in production, unchanged.
- Data moves through documented APIs, webhooks and connectors.
- Each connector authenticates separately and can be revoked.
- Integration availability is confirmed for your environment before commitment.
Your existing systems
AsteriskPBXAvayaContact centerGenesysContact centerSalesforceCRMActive DirectoryIdentityPayroll / HRBusiness
Connector / API layer
Authentication, scoped access, rate limiting and a record of every exchange.
RingLyft applications
Quality Monitoring01Workforce Management02Knowledge Base03Call Recording Manager05Real-Time Wallboard07Workforce Attendance08Customer Survey09Workforce KPI & Analytics13Multi-Channel Inbox14Contact Center API Gateway15IT Helpdesk18
Integrations
Connect With the Technology You Already Use.
Our applications integrate with existing infrastructure through connectors, APIs, webhooks and secure data exchange.
REST API
Available
Webhooks
Available
Active Directory
Available
SAML Single Sign-On
Available
Asterisk
Available
AsterCDR
Available
Avaya
Planned
Genesys
Planned
Five9
Planned
Salesforce
Planned
Microsoft Dynamics
Planned
Zendesk
Planned
Integration availability is confirmed for your environment before any commitment is made.
Use cases
Built for Operations Like Yours
The same applications, applied to the problems each sector actually has.
BPO & Outsourcing
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
Enterprise Contact Centers
Established platforms that need specific capabilities added without a migration project.
Telecommunications
High interaction volume, strict service levels and a platform layer that has to stay governed.
Banking & Financial Services
Mandatory disclosures, controlled access to recordings and evidence that survives an audit.
Insurance
Claim and policy conversations that need context, follow-through and a defensible record.
Healthcare
Appointment and patient service teams that require restricted access and consistent answers.
Retail & E-commerce
Seasonal volume swings across digital channels, with satisfaction measured per campaign.
Government & Public Sector
Citizen service operations with accessibility obligations, bilingual delivery and procurement scrutiny.
Universities & Education
Admissions, student services and internal support handled by small teams with wide scope.
Internal Customer Service
Shared-services teams applying contact center discipline to employee-facing support.
One product or the whole stack
One Product. Multiple Products. Your Choice.
Every organisation can build its own combination. These are four of them.
Operation A
One capability, deployed alone
Quality Monitoring
A quality team that needs structured evaluation and coaching. Nothing else changes.
Operation B
Workforce planning and attendance
Workforce Management
Workforce Attendance
Planned time and worked time reconciled, feeding an existing payroll process.
Operation C
Digital channels with real answers
Multi-Channel Inbox
Knowledge Base
Digital service added beside a voice platform that stays exactly as it is.
Operation D
The full contact center stack
Quality Monitoring
Workforce Management
Multi-Channel Inbox
IT Helpdesk
Adopted product by product over time, not as a single migration project.
Approach
Why buy a monolith when you can build your stack?
Traditional enterprise software often forces customers into large suites. A modular approach gives the decision back to the operation.
The traditional path
One large platform
Many bundled features
A large commitment
Dependency on one vendor
The modular path
Independent products
Choose what you need
Connect to existing systems
Expand over time
- Start small and prove value before committing further.
- Deploy in weeks rather than through a platform migration.
- Keep the infrastructure that already works.
- Add products when the operation is ready, not when a contract renews.
- Avoid licensing capabilities you will never switch on.
- Combine vendors instead of accepting a single dependency.
Architecture & security
Enterprise Architecture, Stated Plainly
Multi-tenant SaaS applications with isolation, access control and auditability designed in — described in terms of what the architecture actually does.
Application
One deployment of a single product.
Organisation / tenant
An isolated environment: its own configuration, users and data.
Teams, departments, users
Roles and permissions scoped inside the organisation.
Data isolation
Records are bound to their organisation on every query.
Talk to us
See it against your own operation.
Tell us which application matters and what your environment looks like. A specialist prepares the demo around that, not around a generic script.
No obligation to buy the catalogue
One product is a complete purchase.
We confirm integrations before you commit
Your platform is validated during evaluation.
English or Spanish
Delivered in the language your team works in.