Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
The day-to-day operating layer: live visibility, supervision and the numbers a shift is actually managed by.
The problem
Most operations know what happened yesterday and very little about what is happening right now. This bundle closes that gap: live queue and agent visibility, supervisor tooling, and a shared performance model that everyone reads the same way.
Outcomes
Live queue pressure and agent state, on the wall and on every supervisor screen.
Supervisors intervene while there is still time to protect the service level.
A single agreed scorecard for reviews, incentives and client reporting.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
Live team visibility, agent state control and intervention tools built around how supervisors actually work a shift.
Configurable real-time displays for queues, teams and campaigns — on wall screens, supervisor desktops or a browser at home.
Consolidated agent and team performance built from your own metrics, weights and targets — not a fixed vendor model.
Forecast demand, build schedules your supervisors can actually staff, and track adherence without spreadsheets.
Design, load, schedule and govern outbound contact campaigns — with contact rules, retries and results that reconcile.
Use cases
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
Established platforms that need specific capabilities added without a migration project.
High interaction volume, strict service levels and a platform layer that has to stay governed.
Seasonal volume swings across digital channels, with satisfaction measured per campaign.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.