Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
Multi-client separation, per-client reporting and the commercial flexibility to price technology per contract.
The problem
A BPO does not run one operation — it runs many, each with its own client, rules, quality form, service levels and reporting expectations. Software that assumes a single homogeneous operation makes that harder, not easier.
Every application is multi-tenant by design, so client data, users, configuration and reporting stay separated inside a single deployment — and a new contract does not require new infrastructure.
Outcomes
Tenant isolation for data, users, configuration and reporting.
Different forms, targets, calendars and dashboards inside one deployment.
Export the evidence each client contract requires, per campaign.
Add products for the clients that need them, not across the whole business.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
Evaluate interactions with the criteria your operation actually uses, then turn scores into coaching that changes agent behaviour.
Forecast demand, build schedules your supervisors can actually staff, and track adherence without spreadsheets.
Consolidated agent and team performance built from your own metrics, weights and targets — not a fixed vendor model.
A single agent workspace for email, web chat and messaging channels, with routing, assignment and a complete customer thread.
Configurable real-time displays for queues, teams and campaigns — on wall screens, supervisor desktops or a browser at home.
Clock-in, absence and exception tracking that reconciles what was scheduled with what actually happened.
Use cases
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
High interaction volume, strict service levels and a platform layer that has to stay governed.
Seasonal volume swings across digital channels, with satisfaction measured per campaign.
Mandatory disclosures, controlled access to recordings and evidence that survives an audit.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.