Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
Bring email, chat and messaging into a measured queue alongside the voice platform you already run.
Applications in this solution
Multi-Channel Inbox Ready Knowledge Base Ready Customer Survey Ready Contact Center CRM Coming SoonThe problem
Digital channels usually arrive without governance — a mailbox here, a messaging account there. This bundle gives them the same routing, ownership, knowledge and measurement that voice has had for years, without touching the voice platform.
Outcomes
Routing, ownership, escalation and targets, applied to written channels.
The voice environment stays exactly as it is.
First response, resolution and reopen rates per channel and queue.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
A single agent workspace for email, web chat and messaging channels, with routing, assignment and a complete customer thread.
A structured knowledge library for agents and customers, with approval workflows that keep every article current and accountable.
Post-interaction surveys across voice and digital channels, with results tied back to the agent, queue and interaction.
A lightweight customer record designed around interactions rather than sales pipelines — for teams that need context, not a full sales suite.
Use cases
Seasonal volume swings across digital channels, with satisfaction measured per campaign.
High interaction volume, strict service levels and a platform layer that has to stay governed.
Established platforms that need specific capabilities added without a migration project.
Citizen service operations with accessibility obligations, bilingual delivery and procurement scrutiny.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.