Quality & Analytics
Quality Monitoring Call Recording Manager Speech Analytics Workforce KPI & AnalyticsWorkforce & Operations
Workforce Management Real-Time Wallboard Workforce Attendance Supervisor SuiteCustomer Experience
Knowledge Base Contact Center CRM Customer Survey AI Agent Assistant Multi-Channel InboxAutomation & Campaigns
Campaign ManagerPlatform & Infrastructure
Contact Center API Gateway Visual Dialplan Designer PBX ProvisioningBusiness & IT Operations
IT Helpdesk View all 18 productsSolutions
Integration governance, visual call-flow design and standardised provisioning for the platform layer.
Applications in this solution
Contact Center API Gateway Ready Visual Dialplan Designer Coming Soon PBX Provisioning Coming Soon Call Recording Manager ReadyThe problem
The platform layer is usually where institutional knowledge is thinnest: routing logic edited by hand, provisioning done from memory, and integrations authenticated with credentials nobody tracks. This bundle makes that layer visible and governed.
Outcomes
Call flows on a canvas, versioned and reversible.
Scoped credentials, quotas and a full record of every API call.
Templates instead of memory, with a traceable change history.
Product Catalog
Deploy the whole group, or start with one. Each product below stands on its own.
A governed entry point for every integration: authentication, rate limiting, routing and a complete record of what was called.
A visual editor for call routing logic, with versioning and review so changes stop being an act of faith.
Standardised provisioning for extensions, devices and user profiles, with templates and a complete change history.
A governed layer over your existing recordings: search, retention, access control and a full audit trail of every playback.
Use cases
High interaction volume, strict service levels and a platform layer that has to stay governed.
Many clients, many rules, one operation. Multi-tenant separation, per-client quality forms and reporting each contract can be handed.
Established platforms that need specific capabilities added without a migration project.
Citizen service operations with accessibility obligations, bilingual delivery and procurement scrutiny.
A specialist will tell you which application in this solution addresses your situation first — and which ones you do not need yet.